This page sets out the licensing status, regulatory framework, and legal obligations of the operator of Super Ace Casino. The information provided on this page is intended to give players, regulatory bodies, and other interested parties a transparent account of the legal basis on which Super Ace Casino operates, the jurisdiction under which it is authorised, and the standards it is required to uphold as a condition of its licence. Super Ace Casino is committed to operating in full compliance with applicable law and to maintaining the highest standards of player protection, data security, and financial integrity.
Operator Information
Super Ace Casino is operated by a company incorporated and registered under the laws of Curaçao, in the Dutch Caribbean. The platform operates the domain super-ace-casino-nz.com and all associated subdomains and services made available to players through that domain. The operator maintains its statutory seat and principal place of business in Curaçao in accordance with the requirements of the applicable licensing legislation.
Players wishing to obtain the full legal name of the operator, its company registration number, or its registered address may submit a written request to the customer support team via the contact details provided on the Contact Us page. The operator is required by law to make this information available upon reasonable request.
Licence Details
Issuing Authority
Super Ace Casino holds a valid online gaming licence issued by the Curaçao Gaming Authority (CGA), the competent regulatory body established under the National Ordinance on Games of Chance (Landsverordening op de kansspelen, “LOK”), which came into full force in Curaçao in 2024. The CGA is the sole authority responsible for issuing, supervising, and revoking online gaming licences in and from Curaçao, and it additionally serves as the supervisory authority for compliance with anti-money laundering and counter-terrorism financing obligations applicable to licensed operators.
Licence Number and Type
- Licence number: 2024-439436
- Licence type: B2C Online Gaming Licence (Business-to-Consumer)
- Licensing jurisdiction: Curaçao, Kingdom of the Netherlands
- Regulatory framework: National Ordinance on Games of Chance (LOK), Curaçao
The B2C Online Gaming Licence authorises the operator to provide remote gaming services directly to end-users, including casino games of chance, live dealer games, virtual sports, crash-style games, and other categories of online gambling as defined under the LOK. The licence does not authorise the operation of land-based gambling premises.
Players may independently verify the current validity of this licence by clicking the CGA verification seal displayed in the footer of this website, which links directly to the official CGA licence validator hosted at the Curaçao Gaming Authority’s portal.
Territory of Service and Eligibility
Geographic Scope
Super Ace Casino accepts registrations from players located in New Zealand and other permitted jurisdictions. The platform does not accept players from jurisdictions where online gambling is explicitly prohibited by law or where the operator is required to hold a separate local licence in order to provide services lawfully. Residents of the following jurisdictions are not eligible to register or participate: the United States of America, France, the Netherlands, Australia, and any other jurisdiction expressly excluded under the conditions of the operator’s licence or applicable local law.
It is the responsibility of each player to determine whether accessing and using the services of Super Ace Casino is lawful in their jurisdiction of residence before registering an account or placing any wagers. The operator does not accept liability for any player who accesses the platform from a restricted jurisdiction.
Age Restriction
Access to Super Ace Casino is strictly restricted to individuals who are 18 years of age or older. The operator does not knowingly permit persons under the age of 18 to register accounts, access real-money games, or participate in any gambling activity. Age verification is a mandatory component of the operator’s Know Your Customer process, and accounts will be suspended or permanently closed where verification documents confirm that a player does not meet the minimum age requirement. Any winnings accumulated by an underage player are void and will not be paid out.
Anti-Money Laundering and Know Your Customer Policy
Regulatory Basis
The operator is subject to the anti-money laundering and counter-terrorism financing (AML/CFT) requirements imposed by the Curaçao Gaming Authority under the LOK and associated regulations. Compliance with these obligations is a mandatory condition of the operator’s licence, and the CGA exercises ongoing supervisory authority over the operator’s AML/CFT programme.
KYC Verification Procedures
All players are required to complete identity verification before any withdrawal is processed. Verification may also be requested at the time of registration or at any other point during the player’s account lifecycle at the operator’s discretion. The documents required to complete KYC verification include, but are not limited to:
- A valid government-issued photo identification document, such as a passport, national identity card, or driver’s licence;
- Proof of residential address dated within the past three months, such as a utility bill or bank statement;
- Documentation confirming the source of funds or source of wealth, where required by the operator’s risk assessment procedures;
- Verification of any payment method used to deposit funds, such as a bank statement or screenshot of a digital wallet account.
Transaction Monitoring
The operator maintains an ongoing transaction monitoring programme designed to identify activity that may be indicative of money laundering, fraud, or other financial crime. Accounts displaying unusual transaction patterns, inconsistent funding sources, or behaviour inconsistent with a player’s stated profile may be subjected to enhanced due diligence, temporary withdrawal restrictions, or account suspension pending further investigation. The operator reserves the right to file reports with competent authorities in accordance with its legal obligations, without notice to the account holder.
Sanctions Screening
The operator screens all players against applicable international sanctions lists, including those maintained by the United Nations, the European Union, and other relevant authorities. Accounts belonging to individuals or entities identified on applicable sanctions lists will be closed, and funds will be dealt with in accordance with applicable legal requirements.
Data Protection and Privacy
Data Processing Principles
The operator collects, processes, and stores personal data in accordance with applicable data protection law. Personal data collected from players is used solely for purposes directly related to the provision of gaming services, fulfilment of regulatory obligations, fraud prevention, customer support, and where applicable and consented to, direct marketing. The operator does not sell personal data to third parties for commercial purposes unrelated to the provision of the gaming service.
Security Measures
All data transmitted between players and the Super Ace Casino platform is protected using industry-standard Secure Sockets Layer (SSL) encryption technology. The operator maintains appropriate technical and organisational security measures to protect personal and financial data against unauthorised access, disclosure, alteration, or destruction. Periodic security audits and infrastructure reviews are conducted to ensure the ongoing adequacy of these measures.
Retention and Rights
Player data is retained for the period required by applicable law and regulation, including AML record-keeping requirements, which typically mandate retention of transaction records and identity documents for a minimum period following the closure of an account. Players have the right to request access to their personal data, request correction of inaccurate data, and in certain circumstances request the deletion of their data. Such requests should be submitted in writing to the operator’s data protection contact, details of which are available upon request.
Responsible Gambling
Operator Obligations
As a condition of its licence, the operator is required to implement and maintain a responsible gambling programme that affords players meaningful tools to control their gambling behaviour. The operator is committed to the principle that gambling should remain an enjoyable recreational activity and that player welfare takes precedence over commercial considerations in all matters related to problem gambling.
Player Protection Tools
The following responsible gambling tools are available to all registered players through the account management area of the platform:
- Deposit limits: Players may set daily, weekly, or monthly limits on the total amount they may deposit into their account.
- Loss limits: Players may restrict the maximum amount they are permitted to lose within a defined time period.
- Session time limits: Players may set a maximum duration for each gaming session, after which they will be automatically logged out.
- Reality checks: Players may activate periodic notifications that display the duration of their current session and their net gaming activity.
- Cooling-off periods: Players may request a temporary suspension of their account for a defined period.
- Self-exclusion: Players may request indefinite self-exclusion from the platform for a minimum period of six months. During a self-exclusion period, the account cannot be reopened, and the player will not receive any direct marketing communications.
External Support Resources
Players who believe they may be experiencing difficulties related to gambling are encouraged to seek assistance from independent support organisations, including:
- Problem Gambling Foundation of New Zealand — helpline and online support for New Zealand residents: www.gamblingproblem.co.nz
- Gambling Helpline New Zealand — 0800 654 655 (available 24 hours a day, 7 days a week)
- Gambling Therapy — international online support service: www.gamblingtherapy.org
- BeGambleAware — information and support resources: www.begambleaware.org
Game Fairness and RNG Certification
All games offered on the Super Ace Casino platform are supplied by third-party software studios that are required to maintain current certifications from independent testing laboratories in respect of their Random Number Generator (RNG) systems and Return to Player (RTP) rates. Certified testing laboratories examine RNG algorithms to confirm that game outcomes are genuinely random, statistically uniform, and not subject to manipulation by the operator or any third party. The names of approved testing laboratories and the certification status of individual game providers are available upon request. The operator does not alter RNG outcomes or apply any modification to game mathematics beyond what is disclosed in each game’s official paytable and rules.
Dispute Resolution
Internal Complaints Process
Players who have a complaint regarding any aspect of the operator’s services should, in the first instance, submit a formal complaint to the customer support team. The operator commits to acknowledging receipt of all written complaints within 48 hours and to providing a substantive response within 14 calendar days of receipt. Players are advised to retain copies of all communications related to their complaint.
Complaints may be submitted by:
- Email, using the address provided on the Contact Us page of this website;
- Live chat, available through the platform interface.
Escalation and Alternative Dispute Resolution
If a player is not satisfied with the outcome of the internal complaints process, the matter may be referred to an approved Alternative Dispute Resolution (ADR) provider authorised by the Curaçao Gaming Authority. The CGA’s licensing framework requires operators to participate in a formal dispute resolution mechanism for complaints that cannot be resolved internally. Details of the applicable ADR provider and the procedure for initiating an external complaint are available upon request from the customer support team.
Players may also submit complaints directly to the Curaçao Gaming Authority in accordance with the procedures set out on the CGA’s official website at www.gamingcontrolcuracao.org.
Amendments to This Page
The operator reserves the right to update the information contained on this page at any time to reflect changes in its licensing status, regulatory obligations, or operational structure. Players are encouraged to review this page periodically. Material changes will be communicated to registered players by email or through a notice posted on the platform. Continued use of the Super Ace Casino platform following the publication of any amendment constitutes acceptance of the updated information.
Last reviewed: April 2026