Who We Are and How to Reach Us
Super Ace Casino operates the website https://super-ace-casino-nz.com/ and provides online gaming services to players in New Zealand. Our registered address is Level 1, 1 Nelson St, Auckland, New Zealand. If you have any questions about this Privacy Policy or the way we handle your personal information, you are welcome to contact us at any time:
- Email: support@super-ace-casino-nz.com
- Phone: +64 4 812 8157
- Address: Level 1, 1 Nelson St, Auckland, New Zealand
This Privacy Policy applies to all personal information we collect when you visit our website, register an account, make a deposit or withdrawal, use our gaming services, or contact our support team. By using Super Ace Casino, you confirm that you have read and understood this Policy.
Legal Framework
Super Ace Casino collects, stores, and processes personal information in accordance with the Privacy Act 2020 (New Zealand), which governs the handling of personal information by organisations operating in or directed at New Zealand residents. We also observe the information privacy principles set out in that Act, which cover the way we collect, use, disclose, store, and allow access to personal data.
Where our operations involve players who may also be covered by other privacy frameworks, such as the General Data Protection Regulation, we apply standards consistent with those requirements as well. Our licence number is 2024-439436, and as a licensed operator we are subject to obligations related to identity verification, anti-money laundering, and responsible gambling, each of which involves the processing of personal data as described below.
What Information We Collect
Information You Provide Directly
When you register an account with Super Ace Casino or interact with our services, we collect information you provide to us, including:
- Full name, date of birth, and gender
- Residential address, city, and postcode
- Email address and phone number
- Username and password (stored in encrypted form)
- Payment details, including Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Ethereum, and USDT wallet identifiers
- Copies of identity documents such as a passport or driver’s licence, and proof of address, collected as part of our Know Your Customer (KYC) verification process
- Any communications you send to our support team, including live chat transcripts and emails
Information Collected Automatically
When you access super-ace-casino-nz.com, our systems automatically record certain technical data, including:
- IP address and approximate geographic location derived from it
- Browser type, version, and operating system
- Device type, screen resolution, and hardware identifiers
- Pages visited, session duration, and navigation paths within the site
- Referral source (the URL from which you arrived at our site)
- Date and time of each visit
Information from Third Parties
We may receive information about you from third-party sources in certain circumstances, such as identity verification agencies, payment processors, fraud prevention services, and responsible gambling tools. This data is used only in ways consistent with the purpose for which it was originally collected and in compliance with applicable law.
How We Use Your Information
Super Ace Casino uses the personal information we collect for the following purposes:
- Account management: to create and maintain your player account, verify your identity, and process your login credentials securely
- Service delivery: to provide access to our game library of over 10,000 titles from providers including Evolution, Play’n GO, PG Soft, Pragmatic Play, Evoplay, Spribe, and others
- Financial transactions: to process deposits and withdrawals, detect fraud, and comply with anti-money laundering requirements under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act)
- Legal compliance: to fulfil obligations under New Zealand law, including age verification requirements (you must be 18 or older to use our services), identity verification, and reporting duties
- Responsible gambling: to monitor your play activity and provide access to self-exclusion, deposit limits, and other tools to support safe gambling
- Customer support: to respond to your enquiries, resolve disputes, and improve the quality of our service
- Marketing communications: to send you information about bonuses and promotions, such as our welcome bonus, no deposit bonus, weekend specials, and reload bonuses, where you have consented to receive such communications
- Security and fraud prevention: to detect, investigate, and prevent fraudulent or abusive activity
- Analytics and improvement: to understand how players use our platform and to improve the website’s performance and user experience
Legal Bases for Processing
We process your personal information on the following grounds:
- Contractual necessity: processing required to provide our gaming services to you under the terms and conditions you agreed to when registering
- Legal obligation: processing required to comply with New Zealand laws, including the AML/CFT Act, the Gambling Act 2003, and the Privacy Act 2020
- Legitimate interests: processing necessary for fraud prevention, security, and improving our services, where those interests are not overridden by your rights
- Consent: where we rely on your consent, such as for marketing emails or the use of non-essential cookies, you may withdraw it at any time by contacting us or using the unsubscribe link in our emails
Cookies and Tracking Technologies
Super Ace Casino uses cookies and similar tracking technologies to operate the website and improve your experience. Cookies are small text files stored on your device when you visit a website. We use:
- Essential cookies: necessary for the website to function, including session management and login authentication
- Analytics cookies: used to understand how visitors navigate the site and which pages are most frequently visited
- Functionality cookies: used to remember your preferences, such as language or display settings
- Marketing cookies: used to deliver relevant promotional content based on your browsing activity, subject to your consent
You can manage your cookie preferences through your browser settings or via our Cookie Policy, which is available on the website. Disabling certain cookies may affect the functionality of some features on super-ace-casino-nz.com.
Sharing Your Information
We do not sell your personal information to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:
- Payment processors: to facilitate deposits and withdrawals via Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrency providers
- Identity verification providers: to confirm your identity and age as required by law
- Fraud prevention and security services: to detect and prevent fraudulent activity on your account and our platform
- Game software providers: providers such as Evolution, Play’n GO, Spribe, Ezugi, BGaming, and others may process limited gameplay data in order to deliver their services
- Responsible gambling organisations: including services such as Gambling Therapy and BeGambleAware, where self-exclusion or assistance requests are involved
- Regulatory and law enforcement authorities: where we are required to disclose information by law or a valid legal process, such as under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009
- Professional advisers: including legal, accounting, and auditing firms, where necessary for the conduct of our business
Any third party that processes personal information on our behalf is required to handle that data securely and only for the purpose for which it was shared.
International Transfers of Data
Super Ace Casino operates with technology and service providers that may be located outside New Zealand. Where personal information is transferred to another country, we take steps to ensure that appropriate protections are in place consistent with the requirements of the Privacy Act 2020. This includes contractual arrangements with third parties that impose data protection standards equivalent to those required under New Zealand law.
How We Protect Your Information
We use industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or loss. These include:
- SSL/TLS encryption for all data transmitted between your device and our servers
- Encrypted storage of passwords and sensitive payment information
- Access controls that restrict internal access to personal data on a need-to-know basis
- Regular security assessments and monitoring of our systems
- Two-factor authentication options for account login
While we take all reasonable steps to protect your information, no online service can guarantee absolute security. If you suspect that your account has been compromised, please contact our support team immediately at support@super-ace-casino-nz.com or call +64 4 812 8157.
How Long We Keep Your Information
We retain your personal information for as long as your account remains active and for such further period as required by law. Under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009, we are generally required to keep transaction records and identity verification documents for a minimum of five years following the end of the business relationship. Other records may be retained for longer periods where required by applicable legislation or for the purposes of resolving disputes.
When data is no longer required, we delete or anonymise it in a secure manner.
Your Rights Under the Privacy Act 2020
As a New Zealand resident, you have specific rights in relation to your personal information under the Privacy Act 2020. These include:
- Right of access: you may request a copy of the personal information we hold about you
- Right of correction: you may ask us to correct any personal information that is inaccurate, incomplete, or misleading
- Right to raise a complaint: if you believe we have breached the information privacy principles, you have the right to raise a concern with us in the first instance, and then with the Office of the Privacy Commissioner (New Zealand) if not resolved to your satisfaction
To exercise any of these rights, please contact our privacy team at support@super-ace-casino-nz.com. We will respond to your request within 20 working days, as required under the Privacy Act 2020. In certain circumstances, we may be unable to fulfil a request, for example where doing so would interfere with our legal obligations, and we will explain the reason if that is the case.
Age Restriction and Minors
Super Ace Casino services are strictly limited to individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a person under 18 has registered an account or provided us with personal data, we will close the account and delete the information as soon as practicable. If you believe a minor has registered with us, please notify us immediately at support@super-ace-casino-nz.com.
Responsible Gambling and Your Data
As part of our commitment to player safety and compliance with the Gambling Act 2003, we monitor player activity to identify signs of problem gambling. This involves processing your gameplay data, including bet amounts, session frequency, and deposit patterns. Where we identify concerning behaviour, or where you request support, we may use this data to apply limits, initiate contact, or refer you to external support resources such as Gambling Therapy or BeGambleAware.
Any information related to responsible gambling is handled with particular care and is not used for marketing purposes.
Marketing Communications
With your consent, we may send you promotional emails and notifications about bonuses, such as our 250% first deposit bonus, 150 free spins offer, Weekend Special, or Friday Reload Bonus. You may opt out of marketing communications at any time by clicking the unsubscribe link in any promotional email or by contacting us directly. Opting out of marketing will not affect the delivery of service-related communications, such as account notices or security alerts.
Links to Third-Party Websites
Our website may contain links to third-party websites, including those of our game providers and payment partners. This Privacy Policy applies only to super-ace-casino-nz.com. We are not responsible for the privacy practices of external websites and encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify registered players by email or by displaying a notice on our website. Your continued use of Super Ace Casino following any such changes constitutes your acceptance of the revised Policy.
Contact and Complaints
If you have any questions about this Privacy Policy, wish to exercise your rights, or want to raise a concern about how we handle your personal information, please contact us:
- Email: support@super-ace-casino-nz.com
- Phone: +64 4 812 8157
- Post: Level 1, 1 Nelson St, Auckland, New Zealand
- In person: Monday to Saturday, 9AM to 6PM
If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner of New Zealand. Further information is available at www.privacy.org.nz.